serviceAssist

With serviceAssist, you can in many cases - without the direct assistance of a HOMAG service employee - prevent possible machine malfunctions or remedy them yourself.
As soon as serviceAssist detects unusual changes on a machine or a malfunction occurs, you receive the information via a short push notification.
You can then display appropriate and proven suggested solutions in the app with details of the implementation time involved and the likelihood of the solution eliminating the problem.
To provide this service, serviceAssist has access to a large pool of experience and information, which is growing continuously.
ADVANTAGES
Increased system availability
Continuous improvement through a constantly growing knowledge base
Digital support through documents and images
Mobile operation: Can be used anywhere with a tablet or smartphone
FUNCTIONS
Step-by-step instructions for finding a solution
Sorting of suggested solutions according to probability of success
Users evaluate the probability of success directly from practical experience
Clear listing of all messages for each machine, with details of the implementation time and a highlighting of the messages already used
If the proposal does not lead to a solution, the user can use the ServiceBoard App to send a completed message to the HOMAG Service department
PREREQUISITES
Your machine is tapio-connected
serviceAssist license is assigned to the desired machine in your tapio customer account
serviceAssist is currently only available for selected machine series.
Please ask in advance for the availability of serviceAssist for your machines.

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