iPhone app Naumen Service Desk & ITSM 365

Work from anywhere with most popular Service (Help) Desk by Naumen.
Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers

Register requests and work with them from your smartphone screen

Change status, a responsible employee and other parameters

Add files, comments, and photos with your camera phone

Build the route to the client address and service objects using geolocation

Monitor and inventory your equipment using barcode scanner

Fix work time records

Get push notifications for all important events

Use full text search on requests, and other useful materials

For managers

Control the workload of your teams

Initiate new tasks

Participate in approvals, comment your decisions

Subscribe to requests from key customers to keep everything under control

For users

Create requests and follow their status

Check information details via comments

Use the knowledge base

Leave feedback

Adaptability of processes

Adaptation to specific business tasks.
Enabling new processes and editing the current ones.

Easy configuration

Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet

View previously opened cards.
Adding comments and running some event actions even offline.

Multiple accounts

Quick switch from the app to accounts of other external IT-systems.

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Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Desk or ITSM 365 with the module Mobile client.

The recommended server version is 4.11.0.7 or higher.,

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