iPhone app Securus Mobile

The Securus Mobile app now requires iOS 14.0 or higher.
Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:

Create a Securus Online account (required for app and website access)

Change password and 4 digit PIN

Setup security questions for easy password reset

Video Connect

Enroll in Video Connect, schedule a Video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.

Enroll in Video Connect subscriptions (where available)

Access and view your upcoming scheduled Video sessions

Sync details of upcoming Video sessions with your calendar

Receive notifications for upcoming Video sessions

Manage photos for identification, view transaction history and manage credit/debit cards

Test Wi-Fi/cellular connection to determine quality of Video Connect

*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You

AdvanceConnect fund this account to receive calls to the phone numbers you choose from your contact.
You can:

Enroll and add funds to AdvanceConnect account to always be ready for a call

Select a call subscription package (where available)

See available funds

Add or change phone numbers that can receive calls

View call details and transaction summary

View the last call attempt to a number

Block or unblock calls

Enroll in AutoPay or TextPay

Update or change credit/debit card information

Securus Debit deposit funds to this account for your contact to use for:

Calling any number they choose

Purchase music, games and movies for their tablet

Schedule and pay for a Video Connect session

Purchase stamps to send eMessages and eCards

Feature availability varies by facility

Messaging Services

eMessaging

Sign up, purchase stamps

Send and receive messages

Send and receive eCards - digital greeting cards to encourage and uplift

Attach photos to messages

Snap n Send - Snap a selfie or choose from your gallery to send a photo to your contact

Multiple attachments attach up to 5 eCards and photos to your message

Transfer stamps to your contact or prepay for them to reply

Send a 30 second VideoGram

Feature availability varies by facility

Text Connect send and receive short text messages.
Limited availability,

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