iPhone app iET Mobile

The latest version of iET ITSM, the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM Global, comes with a new three-in-one app that boosts productivity and enhances user experience.

This app automatically adapts customers existing ITSM forms and processes to a mobile-friendly layout without requiring any customization.
The software introduces innovative productivity features to help self-service users as well as service desk employees and service partners work quickly and effectively while on the go.

A time-saving shortcut system allows iET ITSM users to save common actions, so they can be accessed directly from the favourites screen.
Users can also save time and effort by setting up pre-populated templates for completing common tasks.
For example, end users can quickly raise a toner low incident from their mobile device while standing at a printer, and printer engineers can update the status of incidents (such as toner replaced) while on the move.,

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