iPhone app SumTotal mySupport

The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application.

mySupport app is now available for all our Designated Support Contacts.

Key features include:

- - Aggregated key support metrics, such as resolution time, backlog and age

- Immediate Information arranged as Need to Do, Need to See and Need to Know

- - Escalation and prioritization status and progress

- - Use with Salesforce mobile app to see or update Case details (Internal Users)

- - Upcoming deployment and maintenance schedules and status

- - Outage notifications and status updates

Please note the email address you use to login to the app should be in our records and identified as a Designated Support Contact for your account.,

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