MICAS Service

Full Description (max 4000 characters)

The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls.

Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including:

- Machine totals

- Toner levels

- Alerts

- Current firmware version

Troubleshooting resources are automatically available to help technicians troubleshoot devices.

- View drivers, service bulletins, service manuals, and technical bulletins

MICAS Benefits to Dealers

- Help improve first-call resolution

- Optimize device uptime

- Provide efficient service delivery for your dealership

- Help increase revenue and profitability

MICAS Benefits to Service Technicians

- Machine totals and toner levels are available immediately

- Access to relevant alerts, tutorials, and service manuals

- Firmware version identified right on the app

MICAS Benefits to Customers

- No more monthly meter collection

- Help reduce emergency calls

- More potential for device uptime

How to Use the App:

- Enter the MFP model, serial number, or event code (jam, error, task, or alert)

- AI automatically generates MFP information and resources

Technical Requirements:

- iOS 12 or later

Dealers need to sign up for MICAS before accessing the app.
For instructions on how to sign up, go to https: //service.sharpamericas.com.,

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