iPhone app Intelligent Service Management

Service Desk app has been designed for Analysts and Self-service users.

Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device.

Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows.
This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction

Key benefits of Service Desk App are:

Submit and view service requests and issues

View the Service catalog

Attach an image to a ticket

Use the speech-to-text feature to enter text

View existing filters created on the Web interface

View personalized views of the tickets queue

Quickly take common actions with a tap

Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On

This app requires a named, concurrent, self-service or trial license for Intelligent Service Management

This Service Desk App also can be called as Intelligent Service Management (ISM), Cloud Service Management (CSM)

Intelligent Service Management app has been launched by ServiceAide,

Page navigation:

• < Prev
• Next >