Gallabox

Gallabox is an integrated, collaborative, and actionable conversation workspace built for SMBS.
It unifies all your customer messages from multiple channels into a single, collaborative conversation and converts them to actions.

Gallabox app will help the agents to handle chats across channels from anywhere.

Features:

One Inbox - all your customer interactions from live chat, WhatsApp, email on a single screen

Assign customer conversations to agents on the go

Access to live visitors of the website

Respond to customer across channels from a single rich text reply box

Use private notes for communication within the team to keep all the members on the same page

Use @mentions to share information and seek help - get things done faster

Canned response with rich text make predefined messages personalized

With approved WhatsApp template messages, let your teams send instant responses

Configure responses in their preferred languages

Real-time conversations enrich the profile of the customer

Use tags to profile your customers

Grow your business with Gallabox,

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