iPhone app LG Telepresence

Telepresence - VisualSupport RemoteCall allows support representatives and their customers to collaboratively support iOS devices (iPhones & iPads).

Below are the necessary steps to use VisualSupport - RemoteCall.

Test Instruction:

[ PC Side ]

1.
RemoteCall Install (Windows 10 PC Application)

A.
Open a web browser and move to: https: //telepresence.lge.com: 8080/viewer/download

2.
Download the RemoteCall Installer.

3.
Run the RemoteCall Installer.

4.
Once installed, run RemoteCall.

A.
After that, run the program

B.
Please refer manual(page4 ~ 5)

C.
Manual: https: //telepresence.lge.com/update/telepresence_Manual.pdf

5.
Enter the user ID and password, then click Login.

A.
ID: appletest01

B.
PW: 222222

6.
Click Start

7.
Standby to Connect.

[ Mobile Side ]

1.
Launch the App

A.
Tap the LG Telepresence icon to launch the application

2.
Enter the 6-Digit Connection Code

A.
Enter the 6-Digit Connection Code(PC Connection Code) into the mobile app, then tap OK

3.
Tap Agree to continue.

A.
Please refer manual(page7 ~ 8)

B.
Manual: https: //telepresence.lge.com/update/telepresence_Manual.pdf

For more information regarding the installation process or how to use LG telepresence - RemoteCall, please refer to the documents listed below.

1.
RemoteCall Installer (PC Application)

A.
URL: https: //telepresence.lge.com: 8080/viewer/download

2.
User Manual (For Testing Purposes)

A.
Manual: https: //telepresence.lge.com/update/telepresence_Manual.pdf

3.
Demo Video

A.
https: //drive.google.com/file/d/1wncEfxihCXTRWUNGs-aw7dq2SN6Jor9B/view?usp=sharing

4.
DemoAccount(PC app ID/PW)

A.
ID : appletest01

B.
PW : 222222,

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