iPhone app SMART eTickets

The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card.
Simply download the free app, register your e-mail address in our secure system and youre ready to ride.

With the SMART Train Mobile Tickets app, you can:

Purchase one-way or round-trip tickets

Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or

a passenger with disabilities

Pay a single fare or multiple fares for a group of riders

Store multiple tickets on your phone for future use

Activate tickets

Register your debit/credit card in our secure system

IMPORTANT REMINDERS:

You need an account to use mobile tickets.
An account only requires an email &

password

Once you purchase your ticket it will appear in your ticket wallet

Activate your ticket shortly before boarding the SMART Train

If you purchased multiple tickets remember to activate all of them.
Tickets are displayed

in order of activation.
Swipe to advance to the next ticket

Be prepared to show your active ticket(s) to SMART personnel

Keep an eye on your battery level.
You are held responsible for having a mobile phone in

good working order and usable prior to boarding.
If your mobile phone is inoperable you

must use some other payment method for the journey

Mobile tickets do not need cell phone or WiFi services to be activated.
However, you do

need connectivity during the purchase of the ticket.

Mobile tickets are valid for 90 minutes after activation

Mobile tickets that have been purchased, but not activated, will expire after 30 days

Transfer credits are not available via the SMART mobile ticket app

If you lose or purchase a new device you can transfer any valid, unused tickets to a new

device.

SMART POLICY ON REFUNDS:

Generally, SMART does not issue refunds on mobile products

In the case of extenuating circumstances, customers can submit a refund request

Refund form can be found on: www.SonomaMarinTrain.org,

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