iPhone app Field Service H

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection.
The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.

This app is part of the Exact Service Management solution.

With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc.
available in the field.

Key features:

Work with or without an internet connection

Overview of planned service activities

Navigation to service address to optimize travel time

All information in hand for each service activity

Register the actual hours spent and materials used

Insight into detailed parts documentation leading to high first time fix rate and best possible service

View configuration details

View service history, repairs, warranties and more of the service configuration

Link pictures to the service activity

Have the customer sign off on service activities

The service report including customer signature stored as PDF in Synergy

E-mail service slip directly to the customer from the iPad

The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.

Requirements:

Exact Synergy Enterprise.

As a user you need to have a service engineer role.,

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