iPhone app My altafiber

My altafiber gives you access to your most important account and services information.
You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone

Billing and Payments:

Pay your bill

View billing and payment history

Setup and manage recurring payments using Autopay

Enroll in paperless billing using eBill

View frequently asked billing questions

Account Management

Register and manage your online profile

Setup notification for billing, payments and special offers including upcoming promotions and events

Services:

Check your current services and available services for your address

View your Fioptics TV equipment and services including channel lineup

Help Center:

Find quick answers to your billing, payment and service questions

Troubleshoot basic service issues in real time

View frequently asked questions

Contact Us

Chat with a live altafiber representative for help with all service questions

Send us a question and well reply back via email

Call us for 24/7 customer service, sales and technical support

Other Features:

Use Message Center to retrieve important messages from altafiber

Quick links to the Connect Cincinnati and Watch Fioptics* App

Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.

App capability is based on subscribed services

*Watch Fioptics App requires a subscription to Fioptics TV,

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