UpdatePromise Scan

UpdatePromise Scan is a Consumer Experience Management System (CEMS) Solution with integrated VIN scanner to accelerate customer searches, pulling up vehicle history and vehicle-specific parts during the Appointment, Vehicle Check-In and Multi-Point Inspection phases.

Manage your ROs from the customers Appointment to Payment Process all in one tablet.
Better yet, without having to leave the service drive!

FEATURES:

- - Scan a Vehicles VIN to search for a customer during the Vehicle Check-In stage for quick and accurate results.

- - Scan a Vehicles VIN to pull up customers vehicle history on a Vehicle Check-In.

- - If you are creating an appointment, you can also utilize the VIN scanner to search for customers

- - For technicians, scan the VIN when completing a found issue estimate to pull Vehicle-Specific Parts.

- - Continue your complete Consumer Experience workflow without having to leave the service drive:

o - Create an appointment or manage appointments

o - Conduct a Vehicle Check-In Safety Inspection with the customer

o - View appointment details during the Vehicle Check-In process

o - Complete or open the Multi-Point Inspection form

HOW DOES IT WORK?

- - Login with your UpdatePromise credentials.

- - When completing an Appointment, Vehicle Check-In or Multi-Point Inspection, pull up your scanner at the top right corner or bottom left corner of your tablet.

- - Scan the customers vehicle for an accelerated Customer Search experience.

- - Continue with your workflow as usual, cutting down page loading times.,

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