My Optus

Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it.

MESSAGE US 24/7 FOR SUPPORT

Get instant responses from our new Digital Assistant

Connect to human experts when you need to

Access your message history

Reply when it suits you

FIND YOUR OWN ANSWERS

Learn more about your device with our device guides

Check Optus 5G tower locations and modem setup guide

Setup your internet with our modem install guides

Speed-test your home WiFi internet

Troubleshoot your home nbn internet service

Access all our Help & Support articles

Track your order for the latest updates

STAY ON TOP OF YOUR USAGE

See how much data youve used from your available data pool

View data usage by category and daily breakdown

Identify your most data hungry service

Check usage by call minutes and text messages

See your international Roaming Data Usage

View your active and available service add-ons

BILLING MADE EASY

View your latest and previous bills with a detailed breakdown

Setup direct debit for your preferred payment type in seconds

Pay your bill securely with credit card

Save your billing information for next time

Request a payment extension

Quickly report a payment when you need to

SIMPLIFY YOUR PREPAID

Check your remaining credit

Recharge quickly in the app

Payments accepted via debit card, credit card and PayPal

Use a pre-purchased retail voucher

Access all your available add-on options

Quickly recharge for anyone linked to your account

MANAGE YOUR MY ACCOUNT SETTINGS

Log in to the app using your My Account details

Change your login username and password

Re-set your password if you cant remember it

Update your contact information

See your Mobile and Fixed services when logged in

Manage your account permissions and approve users

CONTROL YOUR PLAN AND SERVICES

View your plan details and contract information

Access your device insurance information

Change your plan to fit your needs

Manage International Roaming

Manage your entertainment options

Setup call diversions

Manage notifications

JUST FOR YOU

Launchpad personalised to your most relevant features

View the latest Entertainment options

Check out our latest offers and deals

Access to the McAfee Parental Controls (Family Plans Only)

DONATE YOUR DATA

You can donate some of your data from your eligible Optus Mobile plan.
It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.

Learn more about Donate Your Data:

optus.com.au/donate-your-data

Device Compatibility:

My Optus app is available on iPhone iOS 14 or later.

Hep & Support:

optus.com.au/support

Optus Privacy Policy:

https: //www.optus.com.au/about/legal/privacy,

Page navigation:

• < Prev
• Next >